Privacy policy
1) Introduction and Contact Details of the Person Responsible
1.1 We are pleased that you are visiting our website and thank you for your interest. Below, we inform you about how we handle your personal data when you use our website. Personal data is any data with which you can be personally identified.
1.2 The person responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is Dean Martin Schulze, Astral Layers 3D Print Studio - Dean Martin Schulze, Raabestraße. 33, 41541 Dormagen, Germany, Tel.: 01726686995, E-Mail: business@astral-layers3d.com. The controller for the processing of personal data is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data.
2) Data Collection When Visiting Our Website
2.1 When you use our website for informational purposes only, i.e., if you do not register or otherwise transmit information to us, we only collect data that your browser transmits to the page server (so-called "server log files"). When you access our website, we collect the following data, which is technically necessary for us to display the website to you:
Website visited
Date and time at the time of access
Amount of data sent in bytes
Source/link from which you reached the page
Browser used
Operating system used
IP address used (if applicable: in an anonymized form)
The processing is carried out in accordance with Art. 6 Para. 1 lit. f GDPR on the basis of our legitimate interest in improving the stability and functionality of our website. The data is not passed on or used in any other way. However, we reserve the right to check the server log files retrospectively if there are concrete indications of illegal use.
2.2 For security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or inquiries to the person responsible), this website uses SSL or TLS encryption. You can recognize an encrypted connection by the character string "https://" and the lock symbol in your browser line.
3) Hosting & Content Delivery Network
Shopify
For hosting our website and displaying the page content, we use the system of the following provider: Shopify International Limited, Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland ("Shopify")
Data is also transferred to: Shopify Inc., 150 Elgin St, Ottawa, ON K2P 1L4, Canada
All data collected on our website is processed on the provider's servers. We have concluded a data processing agreement with the provider, which ensures the protection of the data of our site visitors and prohibits unauthorized disclosure to third parties.
In the event of a data transfer to Canada, an adequate level of data protection is guaranteed by an adequacy decision of the European Commission.
4) Cookies
To make your visit to our website attractive and to enable the use of certain functions, we use cookies, i.e. small text files that are stored on your end device. Some of these cookies are automatically deleted after you close your browser (so-called "session cookies"), while others remain on your end device longer and enable the saving of page settings (so-called "persistent cookies"). In the latter case, you can check the storage duration in the cookie settings overview of your web browser.
If personal data is also processed by individual cookies used by us, the processing is carried out in accordance with Art. 6 Para. 1 lit. b GDPR either for the performance of the contract, in accordance with Art. 6 Para. 1 lit. a GDPR in the case of given consent, or in accordance with Art. 6 Para. 1 lit. f GDPR to safeguard our legitimate interests in the best possible functionality of the website and a customer-friendly and effective design of the site visit.
You can set your browser so that you are informed about the setting of cookies and decide individually whether to accept them or exclude the acceptance of cookies for certain cases or in general.
Please note that if cookies are not accepted, the functionality of our website may be restricted.
5) Contacting Us
5.1 WhatsApp Business
You have the option of contacting us via the WhatsApp messaging service provided by WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. We use the so-called "Business version" of WhatsApp for this purpose.
If you contact us via WhatsApp in connection with a specific transaction (e.g., a placed order), we store and use the mobile phone number you use on WhatsApp as well as your first and last name – if provided – in accordance with Art. 6 Para. 1 lit. b GDPR for processing and answering your request. On the basis of the same legal basis, we may ask you via WhatsApp to provide further data (order number, customer number, address, or email address) in order to be able to assign your request to a specific process.
If you use our WhatsApp contact for general inquiries (e.g. regarding the range of services, availability, or our website), we store and use the mobile phone number you use on WhatsApp and – if provided – your first and last name in accordance with Art. 6 Para. 1 lit. f GDPR on the basis of our legitimate interest in the efficient and prompt provision of the requested information.
Your data is always used solely to answer your request via WhatsApp. It will not be passed on to third parties.
Please note that WhatsApp Business has access to the address book of the mobile device used by us for this purpose and automatically transmits telephone numbers saved in the address book to a server of the parent company Meta Platforms Inc. in the USA. For the operation of our WhatsApp business account, we use a mobile device in whose address book only the WhatsApp contact data of those users who have also contacted us via WhatsApp is saved.
This ensures that every person whose WhatsApp contact data is stored in our address book has already consented to the transmission of their WhatsApp telephone number from the address books of their chat contacts in accordance with Art. 6 Para. 1 lit. a GDPR by accepting the WhatsApp terms of use when first using the app on their device. A transmission of data of users who do not use WhatsApp and/or have not contacted us via WhatsApp is therefore excluded.
The purpose and scope of data collection and the further processing and use of the data by WhatsApp, as well as your rights and setting options in this regard to protect your privacy, can be found in WhatsApp's privacy policy: https://www.whatsapp.com/legal/?eea=1#privacy-policy
We have concluded a data processing agreement with the provider, which protects the data of our site visitors and prohibits disclosure to third parties.
As part of the processing mentioned above, data transfers to servers of Meta Platforms Inc. in the USA may occur.
For data transfers to the USA, the provider has joined the EU-US Data Framework (EU-US Data Privacy Framework), which ensures compliance with the European level of data protection on the basis of an adequacy decision by the European Commission.
6) Data Processing When Opening a Customer Account
In accordance with Art. 6 Para. 1 lit. b GDPR, personal data will continue to be collected and processed to the extent necessary if you provide it to us when opening a customer account. You can see which data is required for opening an account from the input mask of the corresponding form on our website.
Your customer account can be deleted at any time and can be done by sending a message to the above-mentioned address of the person responsible. After deletion of your customer account, your data will be deleted, provided that all contracts concluded via it have been fully processed, no statutory retention periods stand in the way, and we have no continued legitimate interest in storing it.
7) Use of Customer Data for Direct Marketing
7.1 Subscribing to our email newsletter
If you subscribe to our email newsletter, we will send you regular updates on our offers. The only mandatory information required to receive the newsletter is your email address. Providing any further details is voluntary and is used to enable us to address you personally. We use the so-called ‘double opt-in’ procedure to send the newsletter, which ensures that you will only receive the newsletter once you have expressly confirmed your consent to receive it by clicking on a verification link sent to the email address you provided.
By clicking on the confirmation link, you give us your consent to the use of your personal data in accordance with Article 6(1)(a) of the GDPR. In doing so, we store your IP address, as provided by your Internet Service Provider (ISP), as well as the date and time of registration, so that we can trace any potential misuse of your email address at a later date. The data we collect when you subscribe to the newsletter is used strictly for the purpose for which it was collected.
You can unsubscribe from the newsletter at any time by clicking the link provided in the newsletter or by sending a message to the data controller named at the beginning of this notice. Once you have unsubscribed, your email address will be deleted from our newsletter mailing list immediately, unless you have expressly consented to the continued use of your data or we reserve the right to use your data for other purposes that are permitted by law and about which we inform you in this statemen.
7.2 Email notification of product availability
For items that are temporarily out of stock, you can sign up to receive email notifications when they become available. We will send you a one-off email notifying you when the item you have selected is back in stock. The only mandatory information required to receive this notification is your email address. Providing any further details is optional and may be used to address you personally. We use the so-called double opt-in procedure for sending emails, which ensures that you will only receive a notification once you have expressly confirmed your consent by clicking on a verification link sent to the email address you provided.
By clicking on the confirmation link, you give us your consent to the use of your personal data in accordance with Article 6(1)(a) of the GDPR. In doing so, we store your IP address, as provided by your Internet Service Provider (ISP), as well as the date and time of registration, so that we can trace any potential misuse of your email address at a later date. The data we collect when you register for our email notification service regarding product availability is used strictly for the purpose for which it was collected.
You may unsubscribe from the availability notifications at any time by sending a message to the person responsible named at the beginning of this document. Once you have unsubscribed, your email address will be deleted immediately from our mailing list set up for this purpose, unless you have expressly consented to the continued use of your data or we reserve the right to use your data for other purposes that are permitted by law and about which we inform you in this statement.
7.3 Shopping basket reminders by email
If you abandon your purchase with us before completing the order, you have the option of being reminded of the contents of your virtual shopping cart once via email.
The only mandatory information for sending this reminder is your email address. The provision of further data is voluntary and may be used to address you personally. For mailing, we use the so-called double opt-in procedure, which ensures that you only receive a notification if you have explicitly confirmed your consent by clicking a verification link sent to the provided email address.
By activating the confirmation link, you grant us your consent in accordance with Art. 6 Para. 1 lit. a GDPR for sending a cart reminder. In doing so, we store your IP address entered by the Internet Service Provider (ISP) as well as the date and time of registration in order to be able to trace a possible misuse of your email address at a later date. The data collected when registering for our email notification service is used strictly for this purpose.
You can cancel the cart reminders at any time by sending a corresponding message to the person responsible named at the beginning. After unsubscribing, your email address will be immediately deleted from our distribution list set up for this purpose, unless you have expressly consented to further use of your data or we reserve the right to further data use that is permitted by law and about which we inform you in this declaration.
8) Data Processing for Order Processing
8.1 Insofar as necessary for contract processing for delivery and payment purposes, the personal data collected by us will be passed on to the commissioned transport company and the commissioned credit institution in accordance with Art. 6 Para. 1 lit. b GDPR.
If we owe you updates for goods with digital elements or for digital products on the basis of a corresponding contract, we process the contact data you submitted when ordering in order to inform you personally within the framework of our legal information obligations in accordance with Art. 6 Para. 1 lit. c GDPR. Your contact data will be used strictly for the purpose of notifications about updates owed by us and will only be processed by us to the extent necessary for the respective information.
8.2 Disclosure of Personal Data to Shipping Service Providers
DHL As a transport service provider, we use the following provider: DHL Paket GmbH, Charles-de-Gaulle-Str. 20, 53113 Bonn, Germany
We pass on your email address and/or telephone number in accordance with Art. 6 Para. 1 lit. a GDPR prior to the delivery of the goods for the purpose of coordinating a delivery date or for delivery announcement to the provider, provided you have given your explicit consent during the ordering process. Otherwise, for the purpose of delivery in accordance with Art. 6 Para. 1 lit. b GDPR, we only pass on the name of the recipient and the delivery address to the provider. The transfer only takes place insofar as this is necessary for the delivery of the goods. In this case, prior coordination of the delivery date with the provider or the delivery announcement is not possible.
The consent can be revoked at any time with effect for the future against the person responsible named above or against the provider.
DHL eCommerce (Netherlands) B.V.
As a transport service provider, we use the following provider: DHL eCommerce (Netherlands) B.V., Reactorweg 25, 3542 AD Utrecht, Netherlands
We pass on your email address and/or telephone number in accordance with Art. 6 Para. 1 lit. a GDPR prior to the delivery of the goods for the purpose of coordinating a delivery date or for delivery announcement to the provider, provided you have given your explicit consent during the ordering process. Otherwise, for the purpose of delivery in accordance with Art. 6 Para. 1 lit. b GDPR, we only pass on the name of the recipient and the delivery address to the provider. The transfer only takes place insofar as this is necessary for the delivery of the goods. In this case, prior coordination of the delivery date with the provider or the delivery announcement is not possible.
The consent can be revoked at any time with effect for the future against the person responsible named above or against the provider.
DHL Express
As a transport service provider, we use the following provider: DHL Express Germany GmbH, Heinrich-Brüning-Str. 5, 53113 Bonn, Germany
We pass on your email address and/or telephone number in accordance with Art. 6 Para. 1 lit. a GDPR prior to the delivery of the goods for the purpose of coordinating a delivery date or for delivery announcement to the provider, provided you have given your explicit consent during the ordering process. Otherwise, for the purpose of delivery in accordance with Art. 6 Para. 1 lit. b GDPR, we only pass on the name of the recipient and the delivery address to the provider. The transfer only takes place insofar as this is necessary for the delivery of the goods. In this case, prior coordination of the delivery date with the provider or the delivery announcement is not possible.
The consent can be revoked at any time with effect for the future against the person responsible named above or against the provider.
DHL Express Austria
As a transport service provider, we use the following provider: DHL Express (Austria) GmbH, Am Europlatz 2 (Objekt G), 1120 Vienna
We pass on your email address and/or telephone number in accordance with Art. 6 Para. 1 lit. a GDPR prior to the delivery of the goods for the purpose of coordinating a delivery date or for delivery announcement to the provider, provided you have given your explicit consent during the ordering process. Otherwise, for the purpose of delivery in accordance with Art. 6 Para. 1 lit. b GDPR, we only pass on the name of the recipient and the delivery address to the provider. The transfer only takes place insofar as this is necessary for the delivery of the goods. In this case, prior coordination of the delivery date with the provider or the delivery announcement is not possible.
The consent can be revoked at any time with effect for the future against the person responsible named above or against the provider.
DHL Freight
As a transport service provider, we use the following provider: DHL Freight GmbH, Godesberger Allee 102-104, 53175 Bonn, Germany
We pass on your email address and/or telephone number in accordance with Art. 6 Para. 1 lit. a GDPR prior to the delivery of the goods for the purpose of coordinating a delivery date or for delivery announcement to the provider, provided you have given your explicit consent during the ordering process. Otherwise, for the purpose of delivery in accordance with Art. 6 Para. 1 lit. b GDPR, we only pass on the name of the recipient and the delivery address to the provider. The transfer only takes place insofar as this is necessary for the delivery of the goods. In this case, prior coordination of the delivery date with the provider or the delivery announcement is not possible.
The consent can be revoked at any time with effect for the future against the person responsible named above or against the provider.
DHL Austria
As a transport service provider, we use the following provider: DHL Paket (Austria) GmbH, Campus 21, Liebermannstrasse F08/401, 2345 Brunn am Gebirge, Austria
We pass on your email address and/or telephone number in accordance with Art. 6 Para. 1 lit. a GDPR prior to the delivery of the goods for the purpose of coordinating a delivery date or for delivery announcement to the provider, provided you have given your explicit consent during the ordering process. Otherwise, for the purpose of delivery in accordance with Art. 6 Para. 1 lit. b GDPR, we only pass on the name of the recipient and the delivery address to the provider. The transfer only takes place insofar as this is necessary for the delivery of the goods. In this case, prior coordination of the delivery date with the provider or the delivery announcement is not possible.
The consent can be revoked at any time with effect for the future against the person responsible named above or against the provider.
8.3 Use of Payment Service Providers (Payment Services)
PayPal One or more online payment methods of the following provider are available on this website: PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg
If you select a payment method of the provider where you make an advance payment, your payment data communicated during the ordering process (including name, address, bank and payment card information, currency, and transaction number) as well as information about the content of your order will be passed on to the provider in accordance with Art. 6 Para. 1 lit. b GDPR. The transfer of your data in this case takes place exclusively for the purpose of payment processing with the provider and only to the extent necessary for this purpose.
If you select a payment method where we make an advance payment, you will also be asked during the ordering process to provide certain personal data (first and last name, street, house number, postal code, city, date of birth, email address, telephone number, and, if applicable, data on an alternative payment method).
In order to safeguard our legitimate interest in determining your solvency in such cases, this data will be forwarded by us to the provider for the purpose of a credit check in accordance with Art. 6 Para. 1 lit. f GDPR. Based on the personal data you have provided as well as other data (such as shopping cart, invoice amount, order history, payment experience), the provider checks whether the payment option you have selected can be granted with regard to payment and/or default risks.
The credit report may contain probability values (so-called score values). Insofar as score values are included in the result of the credit report, they are based on a scientifically recognized mathematical-statistical procedure. Address data is among the factors included in the calculation of the score values, but not exclusively.
You can object to this processing of your data at any time by sending a message to us or to the provider. However, the provider may still be entitled to process your personal data if this is necessary for contractual payment processing.
9) Tools and Miscellaneous
Accountable For handling our bookkeeping, we use the service of the cloud-based accounting software provided by the following provider: Accountable SA, 22 drève des Weigélias, 1170 Brussels, Belgium
The provider processes incoming and outgoing invoices as well as, if applicable, our company's bank movements in order to automatically record invoices, match them to transactions, and generate financial accounting from this in a semi-automated process.
Insofar as personal data is processed in the process, the processing is carried out on the basis of our legitimate interest in the efficient organization and documentation of our business transactions in accordance with Art. 6 Para. 1 lit. f GDPR.
10) Rights of the Data Subject
10.1 The applicable data protection legislation grants you the following data subject rights (rights of access and intervention) vis-à-vis the data controller with regard to the processing of your personal data; please refer to the legal basis cited for the respective conditions for exercising these rights:
Right of access pursuant to Article 15 of the GDPR;
Right to rectification pursuant to Article 16 of the GDPR;
Right to erasure pursuant to Article 17 of the GDPR;
Right to restriction of processing pursuant to Article 18 of the GDPR;
Right to be informed pursuant to Article 19 of the GDPR;
Right to data portability pursuant to Article 20 of the GDPR;
Right to withdraw consent pursuant to Article 7(3) of the GDPR;
Right to lodge a complaint pursuant to Article 77 of the GDPR.
10.2 RIGHT TO OBJECT
IF, AS PART OF A BALANCING OF INTERESTS, WE PROCESS YOUR PERSONAL DATA ON THE BASIS OF OUR OVERRIDING LEGITIMATE INTEREST, YOU HAVE THE RIGHT AT ANY TIME TO OBJECT TO SUCH PROCESSING WITH EFFECT FOR THE FUTURE ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION.
IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL CEASE PROCESSING THE DATA IN QUESTION. WE RESERVE THE RIGHT TO CONTINUE PROCESSING, HOWEVER, IF WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, FUNDAMENTAL RIGHTS AND FREEDOMS, OR IF THE PROCESSING IS NECESSARY FOR THE ESTABLISHMENT, EXERCISE OR DEFENCE OF LEGAL CLAIMS.
IF WE PROCESS YOUR PERSONAL DATA FOR THE PURPOSE OF DIRECT MARKETING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA FOR THE PURPOSES OF SUCH MARKETING. YOU MAY EXERCISE THIS RIGHT AS DESCRIBED ABOVE.
If you exercise your right to object, we will cease processing the relevant data for direct marketing purposes.
11) Duration of Storage of Personal Data
The duration of the storage of personal data is determined by the respective legal basis, the processing purpose, and – if applicable – additionally by the respective statutory retention period (e.g., commercial and tax retention periods).
When processing personal data on the basis of explicit consent in accordance with Art. 6 Para. 1 lit. a GDPR, the data concerned is stored until you revoke your consent.
If there are statutory retention periods for data processed within the scope of legal or legal transaction-like obligations on the basis of Art. 6 Para. 1 lit. b GDPR, this data is routinely deleted after expiry of the retention periods, provided it is no longer necessary for the fulfillment or initiation of a contract and/or we have no legitimate interest in continued storage.
When processing personal data on the basis of Art. 6 Para. 1 lit. f GDPR, this data is stored until you exercise your right to object pursuant to Art. 21 Para. 1 GDPR, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms, or the processing serves the establishment, exercise, or defense of legal claims.
When processing personal data for the purpose of direct marketing on the basis of Art. 6 Para. 1 lit. f GDPR, this data is stored until you exercise your right to object pursuant to Art. 21 Para. 2 GDPR.
Unless otherwise stated in the other information of this declaration regarding specific processing situations, stored personal data is otherwise deleted when it is no longer necessary for the purposes for which it was collected or otherwise processed.
